Service Guarantee

Esstiq Beauty insists on the concept of “Reasonable Price, Trusted Quality”, and is devote to provide best quality human virgin hair and trusted customer service. We focus on the combination of customer experience and product sales, listening to our customers through various channels of sharing and interactive communication, and improving the quality of products and services. Choose Esstiq Beauty team, enjoy your shopping time. Join us, discover different versions of you the ESSTIQ way. 

Pre-sale Service

1. Honest products description—All of our products description is honest and all pictures you see in your store are real shot.
2. 12 hours online—We will reply you within 5 working hours and answer all the questions honestly.
3. Quick massages reply—We check emails and massages within 5 working hours, answer your questions ASAP.
4. Considerate packages tracking service—We give your tracking number at first time when we send the hair out.

After Sale Service

1. Service guidance—If you have any problems about the hair, contact us at first time.
2. Timely and effective response—We will try our best to help you solve your problems.
3. Reasonable return policy—Responsible for the goods that are not non-artificial damaged, and sent by wrong type, color, or length within 15 days.
4. Professional after-sale service—Perfect return and exchange service as well as refund system, providing the best after-sale guarantee for you.


All the products provided by Esstiq Beauty store will be commissioned to the third-party professional logistics companies or Courier Company for delivery. If customers are dissatisfied with our service or delivery, please contact us.

Esstiq Beauty and logistics partners will take the risk of product damage in the process of logistics services.

After you receive the goods, Esstiq Beauty strongly recommends that you check the appearance, quantity, accessories and other aspects of the goods carefully. Esstiq Beauty will always focus on customer experience, properly handle service issues during use.